ServiceNow Developer — ITSM & Scripting
Open to people working from: North Latin America (Mexico, Central America, the Caribbean and Colombia), South Latin America (excl. Brazil and Colombia), 🇧🇷 Brazil
We will require proof of residence in the country you select (for example, a recent utility bill or bank statement in your name), sent before your first interview.
Interested in this role?
Apply now and our team will review your application.
About this role
Candidatos de toda Latinoamérica: el inglés profesional es obligatorio y el español es un plus.
About the role
Triade is a data and analytics consultancy working across the United States, Brazil and Mexico. We are looking for two hands-on ServiceNow developers in Latin America for an initial 12-month engagement (extendable) on the ServiceNow platform of an established enterprise client.
The platform includes many custom applications and solutions. This role is about working with custom code and existing implementations — understanding what is there, finding why it breaks and fixing it — not only out-of-the-box configuration.
What you will do
- Develop and configure in ServiceNow ITSM — incident, request, change and problem.
- Work on custom applications and existing implementations — read, debug and extend custom code you did not write, and solve scripting-related issues.
- Script — Business Rules, Client Scripts, Script Includes, UI Actions and Policies, Flow Designer, and integrations over REST and SOAP.
- Build and maintain catalog items, workflows and forms.
- Troubleshoot independently — diagnose, reproduce, fix and verify, and say clearly what you did and why.
- Work with a team spread across EMEA and the US, in English.
What you need
- Hands-on ServiceNow development, not administration only.
- Strong ITSM experience — the main requirement.
- Strong scripting — JavaScript in the ServiceNow context, Glide APIs; comfortable with custom code and existing implementations.
- Solid ITSM process knowledge — you know what a change record is for, not just where the field lives.
- Demonstrated independent troubleshooting. This role has limited hand-holding.
- Professional English — the technical interview and the daily work are in English.
- Overlap with early US hours: available from 8:00 AM US Eastern (for example 6:00 AM in Mexico City or 9:00 AM in Brasília). A flexible split day with an agreed break is possible.
- Available to start in November–December 2026.
Nice to have
- ITOM and CMDB (preferred).
- CSM and HRSD.
- Spanish.
- ServiceNow Certified System Administrator (CSA); CAD; CIS in ITSM.
- Integrations with monitoring, HR or ERP systems.
- Experience on a manufacturing or industrial client.
- ITIL foundation.
How we work
- Fully remote, with early-US-hours overlap.
- Written status over verbal — a decision that is not written down did not happen.
- Independent contractor through Triade LLC, paid in US dollars.
Selection process
Triade screening first, then a technical interview with the client team and a conversation with the hiring manager.
Details
Tell us your expected hourly rate and currency when you apply. Triade is an equal opportunity company. We consider all qualified applicants without regard to any characteristic protected by applicable law.